1. Return Period
We accept return requests within 30 days after the order has been delivered.
To be eligible for a return, please contact us within 30 days of receiving your order. Requests submitted after this period may not be accepted.
2. Return Conditions
To qualify for a return, the item must:
- Be unused, unworn, and in its original condition
- Be returned with the original packaging, accessories, and tags, where applicable
- Not show signs of damage, modification, washing, or excessive use
- Include the original order number or other proof of purchase
For hygiene and safety reasons, certain products may not be eligible for return once they have been opened or used.
We reserve the right to refuse a return if the returned item does not meet the conditions above.
3. How to Request a Return
Before sending any product back, please contact our customer service team at:
Email: Xuniya01@yeah.net
Phone: +86 153 0276 7587
Please provide:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos or other relevant information when applicable
Please do not send products to an address before receiving return instructions from our customer service team.
4. Return Address
Approved returns should be sent to the following address unless our customer service team provides a different return address for your order:
Room 2008, Office Building A2, Greenland Central Plaza,
No. 998 Honggu Middle Avenue, Honggutan District,
Nanchang City, Jiangxi Province, China
The return address provided by our customer service team will take priority if a different address is specified for your particular return.
5. Return Shipping Costs
For returns due to personal preference, incorrect size selection, change of mind, or other reasons not caused by Xuniya, the customer is generally responsible for the return shipping cost.
If the item is defective, damaged during delivery, incorrect, or significantly different from the product ordered, please contact us before returning it. After review, we may provide an appropriate solution, including a replacement or refund.
6. Refund Method
Once your returned item has been received and inspected, we will process the approved refund.
Refunds will normally be issued to the original payment method used for the purchase.
If only part of an order is returned and approved, only the eligible returned item(s) will be refunded.
Original shipping charges may not be refundable unless the return is caused by an error on our part or applicable law requires otherwise.
7. Refund Processing Time
After we receive and inspect the returned product, approved refunds are generally processed within 3–7 business days.
After the refund has been issued, the time required for the funds to appear in your account may depend on your payment provider, bank, or card issuer.
8. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at Xuniya01@yeah.net as soon as possible.
Please provide your order number and clear photos of the item and packaging so that we can investigate the issue and provide an appropriate solution.
9. Non-Returnable Items
Unless required by applicable law, the following items may generally not be eligible for return:
- Items that have been worn or used
- Items damaged after delivery due to improper use
- Personalized or customized products
- Final-sale items clearly identified as non-returnable
- Items returned without the required original packaging or accessories
10. Exchanges
We may offer an exchange for eligible items subject to product availability.
If the requested replacement item is unavailable, we may offer a refund or another appropriate solution.
11. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at Xuniya01@yeah.net.
We will try to accommodate cancellation requests made before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow the return procedure after delivery.
12. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Xuniya
Operated by: WAN LI TRADING (HONG KONG) LIMITED
Email: Xuniya01@yeah.net
Phone: +86 153 0276 7587
We aim to respond to customer inquiries within 24 hours on business days.
Important: If you sell to customers in the EU/EEA, the applicable consumer withdrawal and conformity rights may require additional provisions beyond a standard 30-day return policy. Shopify currently notes a 14-day withdrawal framework for EU online purchases and additional requirements effective in 2026, so your EU policy should be aligned with your actual selling markets and applicable law.