Shipping policy

1. Shipping Destinations

We currently offer shipping to customers in many countries and regions worldwide. Available shipping methods and destinations may vary depending on the delivery address and product availability.

If shipping is unavailable to your location, the available options will be shown during checkout.

2. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, holidays, or periods of unusually high order volume, processing may take additional time. If there is a significant delay, we will make reasonable efforts to notify affected customers.

3. Shipping Time

After your order has been processed and dispatched, the estimated delivery time generally depends on the destination and shipping method selected.

Standard Shipping: Approximately 7–20 business days
Express Shipping: Approximately 3–10 business days, where available

These are estimated delivery times rather than guaranteed delivery dates. Actual delivery times may vary due to customs clearance, weather, carrier delays, local holidays, or other circumstances beyond our reasonable control.

4. Shipping Costs

Shipping costs are calculated based on the destination, package weight, order amount, and shipping method selected.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

5. Shipping Carriers

Depending on the destination and shipping service selected, orders may be delivered through different international or local logistics providers.

The carrier may vary depending on the shipping route and availability.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking number, when tracking is available.

You can use the tracking number to follow the shipment through the relevant carrier's tracking system.

Please allow some time for tracking information to appear after the package has been handed over to the carrier.

7. Customs, Duties & Taxes

For international orders, the destination country may impose customs duties, import taxes, VAT, or other applicable fees. Responsibility for these charges depends on the destination and shipping arrangement. International customs charges can also cause additional delivery delays.

Unless otherwise stated at checkout, any applicable customs duties, import taxes, or similar charges imposed by the destination country may be the customer's responsibility.

Customers are responsible for ensuring that the shipping information provided is accurate and complete.

8. Shipping Delays

While we work with our logistics partners to deliver orders as efficiently as possible, delivery times may occasionally be affected by circumstances outside our control, including:

Customs inspections or clearance delays
Severe weather
Public holidays
Carrier disruptions
Incorrect or incomplete shipping information
Unexpected transportation delays

We appreciate your patience in such circumstances.

9. Incorrect Shipping Information

Please carefully review your shipping address before completing your order.

If you notice an incorrect address after placing your order, please contact us as soon as possible at Xuniya01@yeah.net.

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

10. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact our customer service team at Xuniya01@yeah.net with your order number and relevant details.

We will work with the appropriate shipping carrier to investigate the situation and assist you with the next steps.